At Vespera Studios, we strive to make every order experience smooth, secure, and convenient. Once your order is confirmed, our team carefully prepares your products for dispatch and delivery.

Order Processing

• Orders are processed within 2–5 business days after successful order confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Processing times may vary during sales, festive periods, or promotional events.

Shipping & Delivery

• We offer delivery across India.
• Once your order is dispatched, you will receive a shipping confirmation with tracking details.
• Delivery generally takes 3–7 business days after dispatch, depending on your location and courier service.
• Remote or hard-to-reach locations may require additional delivery time.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
• Any applicable free-shipping offers will be clearly mentioned on the website or during checkout.

Order Tracking

Once your order has been shipped, you can track its status using the tracking information provided through your registered email address or phone number.

Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to weather conditions, courier disruptions, public holidays, or circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery details at checkout. Vespera Studios will not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses or contact information.

Damaged Packages

If your package appears damaged or tampered with at the time of delivery, please take photographs or a video before opening the package and contact our customer support team as soon as possible.

Contact Us

For any questions regarding your order or delivery, please contact the Vespera Studios customer support team. We are always happy to assist you.